General Terms & Conditions

Complaints Procedure

With our 100% satisfaction guarantee and our excellent customer service we believe that there will be very rarely a reason to complain, but if you do have such a reason, then we can confirm that we will acknowledge such complaint within two working days and will treat it with the utmost importance.

Send any complaints to customerservice at fidgetmedia.co.uk. We will endeavour to resolve your problem within three working days.

If your complaint is about a product purchased after following a link from our website to an external website - you should contact directly the retailer with whom your purchase and contract was made.


You may view and print out our pages for the sole purpose of buying a product or products. All material including (but not limited to) descriptions, images, text, logos, pictures, photographs and graphics on this website is the property of fidgetmedia.co.uk, its affiliate companies or technology providers and is subject to copyright. Any modification, transmission, hiring, copying (other than for non-commercial personal use)
re-using or otherwise using the content of this website for public or commercial purposes is strictly prohibited.

fidgetmedia.co.uk contains links to other websites, which are provided to enhance your shopping experience, but these sites are not under our control. We will not be held responsible for any loss or damage caused by using these sites, which extends to the information, products or services displayed on those sites.

Disclaimer of Warranties and Limitations of Liability

fidgetmedia.co.uk makes no warranties or representations, whether express or implied, in relation to the website, the content or the services hereunder and, to the fullest extent allowed by applicable law, we
hereby disclaim all warranties, conditions or duties of every nature whatsoever including, but not limited to, implied warranties or conditions of completeness, non-infringement, merchantability, accuracy, satisfactory quality and/or fitness for a particular purpose.

We make no warranty that the website and/or the services hereunder will meet your requirements or will be uninterrupted, timely, secure or error-free, save that we will use our reasonable endeavours (so far as we are able) to ensure that the website and/or the services hereunder will be operated in an efficient and reliable manner.

You expressly agree that the use by you of the website and/or the services hereunder is at your sole risk and that you understand and agree that any material and/or data uploaded or downloaded or otherwise obtained through the use by you of the website and/or the services hereunder is obtained at your own discretion and risk. For the avoidance of doubt, we do not guarantee that the website is free from viruses or other infecting programs and, therefore, you will be solely responsible for any damage to your computer system or any loss of data that results from you uploading or downloading such material and/or data.

Except as specifically stated on this website, to the fullest extent permitted at law, neither fidgetmedia.co.uk nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential
damages, loss of data, income or profit, loss of or damage to property, claims of third parties, loss of goodwill, loss of earnings, and/or for any other loss that is not reasonably foreseeable . For the avoidance of doubt, fidgetmedia.co.uk does not limit its liability for death or personal injury to the extent only
that it arises as a result of the negligence of fidgetmedia.co.uk, its affiliates, directors, employees or other representatives.

In the event that fidgetmedia.co.uk is held liable under these terms and conditions, our maximum liability to you shall be the cost of the product(s) purchased by you.

For non-boxhappy products ordered after following a link through our website; you will need to correspond directly with the retailer with whom your order was placed. fidgetmedia.co.uk is not responsible for the content of external Web sites linked from fidgetmedia.co.uk. In no event will fidgetmedia.co.uk be liable to any party for any direct, indirect, special or other consequential damages for any use of fidgetmedia.co.uk, or on any other linked Web site, including, without limitation, any lost profits, cases of dispute between vendor and purchaser, business interruption, loss of programs or other data on a reader's computer or
otherwise, even if fidgetmedia.co.uk is advised of the possibility of such damages.

Supply of the Service

We agree to provide the services in respect of this website with all the reasonable skill and care expected of a competent provider of internet services. Consequently, we reserve the right to alter, update, amend, suspend or withdraw such services at any time and from time to time. The website and/or the services hereunder are provided on an "as is", "with all faults" and "as available" basis. Accordingly, we will not be
responsible for any losses resulting from your use, or your inability to use the website and/or the services hereunder.

Your Obligations

You acknowledge and agree the following:-

to accept responsibility for any content you transfer through the website (including, but not limited to, email); not to use the website and/or the services hereunder for any illegal purpose and in accordance with all relevant laws in all jurisdictions and all regulations, policies and procedures of all relevant
internet service providers;

not to use the website and/or the services hereunder to transmit or post any material for the purposes of publicity, promotion and/or advertising or to distribute by any means computer viruses or worms;

not to use the website and/or the services hereunder to transmit or post any material which is unlawful, untrue, harassing, abusive, threatening, harmful, pornographic, fraudulent, libellous, vulgar, defamatory,
offensive, or of an obscene or menacing character, or in such a way as to cause
annoyance, inconvenience or needless anxiety;

that fidgetmedia.co.uk neither endorses the contents nor assumes responsibility for any threatening, libellous, obscene, harassing or offensive material contained therein, any infringement of third party
intellectual property rights arising therefrom or any crime facilitated thereby;

not to use the website and/or the services hereunder such that the whole or part of the website and/or the services hereunder is interrupted, damaged, rendered less efficient or such that the effectiveness or
functionality of the website and/or the services hereunder is in any way impaired;

not to use the website and/or the services hereunder in any manner, nor to post or transmit any material thereon, which constitutes a violation or infringement of any person, firm or company or the rights thereof
(including, but not limited to, third party intellectual property rights or confidentiality);

not to use the website and/or the services hereunder to attempt any unauthorised access to any part or component of the website and/or the services hereunder or that of any third party to which you can connect via the website (or other directly or otherwise connected network) or for any similar hacking purposes whatsoever.


You agree to indemnify fidgetmedia.co.uk and its officers, directors, agents and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal and other professional
fees, arising out of any breach of these terms and conditions by you, the infringement by you or by any other user of the website and/or the services hereunder using your computer, of any intellectual property or other right of any person or entity, or any other liabilities arising out of your use of the website and/or the services hereunder.

Our Rights

We reserve the right to close access to the website and/or the services hereunder if your usage is deemed excessive and against the interests of other users of the website, or if you have committed a breach of
these terms and conditions, or if you have engaged in fraudulent, criminal or dishonest activity, or for any other reason whatsoever. We also reserve the right to modify or discontinue, temporarily or permanently, the website with or without notice to you, and you confirm that we shall not be liable to you or any
third party for any modification to, or discontinuance of the Website, at any time and for any reason whatsoever.

We may amend or modify these terms and conditions or impose new conditions at any time upon inclusion of an appropriate notice on the website signifying that these terms and conditions have been updated or amended. Any use by you of the website after such changes are made shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.

Back Up

You shall be responsible for keeping your own copies of all content downloaded or otherwise obtained by you in connection with your use of the website. We will not be responsible for any file recovery or for files lost by you.

Force Majeure

We shall not be liable to you for any delay in, or performance of, our obligations provided to you in connection with this website arising from any cause beyond our reasonable control including, but not restricted to, the following: Invasion, act of war, act of God, act of Government, Failure in information technology or telecommunications, labour dispute, fire, flood, industrial action, explosion of civil commotion.

Law & Jurisdiction

These terms and conditions are governed by the laws of England and Wales , but do not affect your statutory rights.

When placing an order with fidgetmedia.co.uk, you are making an offer to purchase the goods contained within that order. We reserve the right to accept or decline that offer. We do our utmost to ensure that the prices displayed on our website are correct. However we reserve the right to amend those prices before we process your order. We will not accept liability for any errors in thedescription of goods on the website, and can change those descriptions at any time. We will however do our utmost to correct any problems as soon as we become aware of them.

Contact Us

All points of contact will be acknowledged within 24 hours

Customer Service:
9.30am - 5.30pm Monday to Friday

Email: customerservice at fidgetmedia.co.uk


Email: webmaster at fidgetmedia.co.uk

Office Address:

Unit 3b Telmere Industrial Estate
Beds, LU1 3QF

Registered Office Address:

Enemite LTD t/a FidgetMedia
Gable End
Sparrow Hall Business Park,
Leighton Road, Edlesborough, Bedfordshire, LU6 2ES.
(No unsolicited correspondence accepted)

Company registered details:

fidgetmedia.co.uk is owned by Enemite Ltd, a company
registered in England (registered number 07186490)

VAT Registration Number
GB 993753760